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Our Pledge to our Customers
We understand that sometimes you order a product that ends up not being a perfect fit. Therefore, we are committed to working with our customers to provide products that meet their individual needs.
If you have received an item from Reliable Medical Supply, and are dissatisfied with it, please contact Customer Service at (913) 722-2960, Monday through Friday, 9:00 am to 5:00 pm CST. Our team will work with you to ensure your complete satisfaction.
Due to the personal nature of the healthcare items we sell, we cannot accept returns on items that have been opened. Some items have their own return policy as noted below.
CPAP and Portable Concentrator Batteries
If you purchased the wrong battery, you may request an exchange for the correct one within 7 days of receipt. You will simply pay for the difference (if any) in retail price, as well as the shipping costs. We do NOT offer refunds on any battery due to the potential that the battery has been used and is no longer considered NEW.
Returns For All Other Items
We will accept the return of any item not specifically noted above, provided it is unused, in New, Resalable condition, and returned within 30 days of the date the item(s) are delivered. Returned items must include all original accessories, literature, and packaging in the same salable condition in which it was received. Customer is responsible for all return shipping costs.
Only returns with an authorized RA number will be accepted. All returns must be shipped within 3 days from receiving your RA notification. To obtain a Return Authorization, please visit the Return Center on our website, or call our Customer Service team during regular business hours.
30 Day CPAP Mask Guarantee
If you are not 100% satisfied with your CPAP Mask purchase, you may return it for an exchange or you may request a full refund of the product's purchase price less the original shipping costs. The 30 Day Mask Guarantee allows the purchaser to return the CPAP Mask within 30 days of the date the item was delivered. The customer is responsible for return shipping costs. The 30 Day Mask Guarantee is only available within the continental United States. This program is designed to help our customers find the best fitting mask for their needs, and we reserve the right to refuse to honor the 30 Day Mask Guarantee to anyone we judge to be abusing it. Mask kits are not eligible under the 30 day mask guarantee.
Used Equipment PurchasesWe do not accept returns on Used equipment purchases. We do offer a 30 day warranty on used equipment. If the product fails due to manufacturer defect during that time period, we will repair or replace (at our discretion).