Refund Policy

When you buy from Reliable Medical Supply, we want you to be happy with your purchase. That's why we offer a full refund on new items purchased online or in our store. See below for more details.

RETURNS ON NEW ITEMS
You may return most new, unopened items within 30 days of delivery for a full refund less any shipping costs. Items must be returned in their original packaging and in new, resalable condition. If we made a mistake in shipping, we'll cover the shipping cost of returning the product to us. Special order items may not be returned.

We will not accept returns on merchandise that has been opened, used, is missing the serial number or UPC from the packaging, or is returned more then 30 days after delivery. Due to the personal nature of Breast Pumps and Bathroom products, no returns will be allowed if product package has been opened.

If you would like to make a return or exchange, you must contact us by phone to receive an RMA number before returning your items. Items returned to us without notification will not be accepted.

RETURNS ON PREVIOUSLY OWNED ITEMS
If you purchased a Used piece of equipment from us, it may be returned within 30 days of delivery for a refund less any shipping/handling costs. All returns of Used equipment are subject to a 50% restocking fee.

If you would like to make a return or exchange, you must contact us by phone to receive an RMA number before returning your items. Items returned to us without notification will not be accepted.
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